Centah Contact Center
Our home services Contact Center is a team of North American agents who answer, book, qualify, and resolve in English, French, and Spanish — operating as a true extension of your business, year-round.
Every missed call is money out the door
A missed or mishandled call can cost a home services business. Lost revenue, wasted marketing spend, and a customer who won't call back. When callers hit voicemail, most don't leave a message. They hang up and dial the next company on the list.
Left unfixed, that's not just a few lost jobs. It's a compounding revenue problem that has nothing to do with the quality of your work and everything to do with what happens when nobody picks up.
There's another problem most businesses don't know they have. Carriers increasingly flag high-volume outbound calls as spam, causing customers to ignore or block them. Our outbound calls reach customers instead of getting filtered out, so your leads actually pick up the phone.
Most companies can’t get back to a potential customer for hours, sometimes days. We make our first attempt in under one minute*.”
— Jim Courakos, Director of Centah Contact Center
Your customer communication, handled end-to-end
The Centah Contact Center is the central hub for your customer communication. Agents answer inquiries, provide support, generate sales, and keep customers coming back so your team can focus on the work.
We handle inbound and outbound interactions across phone, SMS, and email. Where most companies take hours or days to follow up on a new lead, we reach out almost immediately — while the customer is still interested and before they've called a competitor.
- Answer every call: We handle every inbound call type with a friendly greeting, a clear process, and a resolution before hanging up.
- Book & qualify leads: We qualify new leads, book appointments, and follow up on aggregator leads upon receipt.
- Schedule & confirm: We schedule, reschedule, and confirm appointments so your calendar stays full, and your no-show rate stays low.
- Resolve complaints: Frustrated customer? Our agents reassure first, then work the issue through to resolution, not just take a message.
- Revive cold leads: Older leads won’t die in your CRM. We work them until they book or bow out.
- Handle specific needs: We train on your products, your processes, and your brand, including issues unique to individual locations.
More than message-taking. Real resolution.
Our agents aren't generic reps reading from a script. We train them specifically for the home services industry and coach them as salespeople, not ticket-takers. They know how to qualify a lead, handle objections, and book the job rather than take a message and pass it along.
1
Answered fast
We answer calls promptly with a friendly greeting and one question: How can we help?
2
Handled by process
Our agent follows the workflow built for that request type. If the caller has an issue, reassurance comes first.
3
Resolved before hangup
The customer hears exactly what we did and knows how to reach us if they need anything else.
An answering service takes a message. We resolve the issue. That’s the difference.”
— Jim Courakos, Director of Centah Contact Center
See how Centah Contact Center compares
vs. an answering service
An answering service takes a message. We resolve the issue. Our agents know your products, follow your processes, and represent your brand on every call, with the sales training to turn a new inquiry into a booked job.
vs. an offshore call center
Offshore saves money but costs goodwill. Most callers prefer speaking with someone in North America, so that's who we hire. And we don't have calls getting flagged as spam before the customer decides whether to answer.
vs. building in-house
Hiring, training, scheduling, and managing agents is a full-time job. We take it off your plate, including the ongoing coaching, quality management, and carrier compliance that most teams don't have the bandwidth to maintain.
Technology & Quality
Powered by our full platform. Backed by a quality team.
Centah CRM
The Centah Contact Center runs on our CRM platform with its powerful suite of capabilities. This includes a workflow engine, lead management, scheduling, role-based security, and an API layer that connects to the systems you already use. We track every customer from first inquiry through installation, route leads automatically to the right service providers, and give you real-time analytics.
Metrics we track:
- Service level rate
- Average speed of answer
- Conversion & booking rate
- Speed to lead
- Cancellation rate
Built for high-volume, ready for any volume
Most of our clients are high-volume or scaling businesses that need help managing customer service, sales, or lead generation, especially when their customers expect support around the clock. But we built the Centah Contact Center to handle any size, any type, any volume, and to adapt as your business changes.
If your phones are ringing off the hook, your team can’t keep up, or leads are going cold, you’re exactly where most businesses are when they come to us.
Stop guessing what your network is doing. Start seeing it in real time.
Managing a disparate network of third-party service providers usually means dealing with unconnected systems, dropped leads, and dangerous compliance blind spots.
When inquiries are simply “dropped” into a contractor’s email inbox and never heard from again, you lose total control of the customer journey. What if you could bring your entire fragmented network into a single, centralized data hub?
With Centah, you can finally gain actionable insights into your distributed network and guarantee a flawless customer experience.
Stop managing chaos across your portfolio. Start operating it as one.
Scale your home services roll-up past $100M with one unified system. Acquiring mature home service companies is a highly profitable growth strategy, but it usually leaves you managing a rapidly growing, disparate network of completely different systems, tools, and daily processes.
How do you successfully integrate your new acquisitions without slowing down their momentum? With Centah, you can instantly replace a messy web of inherited tools with a single, centralized platform that has been proven to scale home service companies into the multi-hundreds of millions in yearly revenue.
Stop chasing leads. Start winning more jobs.
Equip your entire team to close more deals without the per-seat price tag.
Running a profitable home services company means keeping your overhead low and your technicians focused on the customer—not wrestling with clunky software. But when your software provider forces you to pay for every new user “seat,” scaling your business becomes unnecessarily expensive. What if your software costs perfectly tracked your actual revenue?
With Centah, you get a powerful, intuitive platform designed specifically for the home services industry—without the artificial overhead.
Ready to Put a Live Team Behind Your Leads?
*Disclaimer: Target response time based on internal operational goals. Individual response times may vary.
