15 Years of Trust. One Proven Platform.
Centah helps managed service networks, private equity groups, and contractors get complete job visibility from lead generation to installation.
Our name says it all: Centah stands for CENTralized At Home services — and that’s exactly what we deliver. We started with a gap most home service networks can’t close. Specifically, the data, the leads, and the performance visibility that slips through the cracks at scale. It’s what we’re built to solve. From distributing leads to closing jobs, our platform organizes your process, prompts the next move, and keeps everything running so your team can focus on the work that actually grows the business.
Whether you’re losing visibility after lead distribution, managing fragmentation across acquisitions, or leaving revenue on the table, Centah has the answer. Our home services platform has the experience, the team, and the technology to solve hard operational challenges. We’ve been doing it for some of the largest home services programs in North America, processing over one million leads a year and supporting more than $2 billion in completed projects.
As a result, we’re proud of that track record. And we’re just getting started.
Meet our Leadership Team
Gregory Thomas
Senior Vice President & General Manager
Greg brings over 30 years of leadership experience in the home improvement industry, with deep expertise in the “do it for me” segment that few can match. He oversees the organization’s strategic direction and guides long-term growth. The platform serves national retailers, manufacturers, and service providers. He manages full P&L, consistently exceeds targets, and blends strategic vision with hands-on operational leadership. Over time, he has built a reputation as a trusted advisor to a diverse client base.
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Driven by a genuine passion for innovation, he works closely with the product team. Together, they ensure Centah's home services platform stays ahead of market trends and continues to deliver a meaningful competitive edge.
The throughline of his career has been a talent for scaling organizations and unlocking new avenues for growth. As National Director at RONA, he transformed the Installed Sales and Services segment. What was once a niche division became a major revenue driver. Earlier, as a Store Manager, he earned the "Leader of the Year" award for two consecutive years, an honor nominated by regional leadership and selected by the senior executive team. Before joining Centah, he served as VP and General Manager at Burlington Merchandising and Fixtures, where he doubled production capacity and expanded the company's footprint into the United States.
At the heart of his leadership is a simple philosophy. Accountability, collaboration, and a genuine obsession with the customer aren't values on a wall. They're how things get done.
Natalie Mastracci
Director of Product
Natalie sits at the intersection of technology, business strategy, and user experience. She leads the scaling of Centah’s product suite to meet the evolving demands of retailers and service providers. Her focus is keeping the platform at the forefront of complex home services workflow management. She brings a unique level of discipline and resilience to her work, navigating the fast-paced shifts of the software industry with a genuine commitment to long-term excellence and operational stability.
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Known for transforming intricate operational challenges into intuitive, scalable product experiences, her career has been shaped by a builder's mindset. She worked across every area of the product lifecycle before moving into leadership. That includes development, design, and product management. As a result, she bridges technical constraints and business goals with rare clarity, ensuring every roadmap item is both feasible and meaningful.
Deeply invested in the people and products she champions, she builds high-performing teams that bring together design thinking, technical depth, and customer empathy. She fosters a culture of resilient innovation. Her teams iterate with confidence. And they maintain the discipline required to ship enterprise-grade products that drive lasting growth.
James McQuillan
Director of Engineering
James sits at the intersection of engineering leadership, system architecture, and product strategy. He leads Centah’s technical direction and guides the evolution of the company’s core platforms. In particular, his focus is on aligning engineering execution with customer needs and long-term business goals. With 15+ years building software and leading teams, he brings deep discipline to his work. His roots in open source and educational technologies drive a genuine commitment to craft and lasting impact.
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Known for turning complex technical problems into elegant, scalable products, he approaches his work with a builder's mindset. A lifelong builder, he loves creating powerful, high-impact software. First, he worked across system architecture, integrations, developer tooling, and security before stepping into leadership. As a result, he bridges technical constraints and business goals with clarity. Above all, Centah's culture of dedication and excellence drew him in. He also saw a chance to transform an established product into a stronger platform.
Deeply invested in his teams and products, James champions clean architecture, thoughtful automation, and sustainable engineering. He believes exceptional engineering begins with empowered teams and an unwavering focus on the customer. Ultimately, his teams improve themselves and their code every day. They solve problems from the customer's perspective. And they succeed by supporting one another.
Jim Courakos
Director of Contact Center
Jim brings over 25 years of experience leading high-performance customer service organizations, with a career built around delivering exceptional customer experiences and developing the operational teams that make them possible. Based in Fort Lauderdale, Florida, he has spent his career at the intersection of operational excellence and people-first leadership.
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In practice, he creates structure in fast-paced environments without losing sight of the people involved, his leadership style centers on clarity, accountability, and genuine collaboration. He has deep expertise across contact center operations, including workforce management, process improvement, and cross-functional coordination. Beyond that, he has a particular talent for identifying friction points in service delivery. He implements practical solutions that move the needle on both efficiency and satisfaction.
As comfortable analyzing performance metrics as he is mentoring frontline teams, he brings a calm, organized presence to complex and demanding environments. He takes real pride in building cultures where employees are set up to grow and customers are set up to succeed.
Kristopher Hughes
Senior Manager, Revenue
Kris brings a rare combination of ground-level industry experience and technical depth that is genuinely difficult to find in one person. Kris started his career on residential construction sites. From there, he moved through retail buying and institutional sales. That path gave him an insider’s understanding of the home services industry from nearly every angle — as a builder, a retailer, and ultimately a technologist.
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In turn, driven by a desire to bring actionable intelligence to a fragmented industry, he formalized his technical expertise by earning a Data Science diploma from BrainStation. He joined Centah as its first data science hire. There, he architected the analytics stack, built out a world-class team, and developed the BI tools that power the platform today.
Today, he leads Centah's go-to-market activities, bringing the same analytical rigour and industry empathy to the sales side of the business. He also develops purpose-built rental real estate. As a result, he stays closely connected to the industry dynamics that shape his work every day.
