Home Improvement System
The Centah Home Improvement System is the only product of its type in Canada to facilitate the engagement of third party contractors for the purpose of installation services and product procurement.
With a User Interface suitable for retail locations (stores), call centre, and consumer access (website) the Centah Home Improvement System allows clients to book appointments with Approved Contractors, at their convenience, alert the Contractor & Head Office/Store, facilitate the quote, work to be done, product to be ordered, invoicing and finally, collecting funds & closing the job.
Centah’s collaborative, permission-based environment provides the platform for Clients, Head Office, Store & Contractor to view the same information real time, 100% of the time.
Centah's Industry leading follow up system has been configured in such a way to allow for notifications when timelines / commitments are past due hence providing visibility to the Head Office of the end client experience. Furthermore, a full suite of reporting tools allow Suppliers and Contractors alike to leverage their day to day business data in order to improve their service processes and customer experience.
Managing your business. Your way. With the ease of Centah.
System Core Features
System Upgrade Bundles
Storage and Capacity
Integrating a number of solutions which enable paperless processing; attaching, tracking and audit trail of documentation within the work order process & management components.
Management Company Tools
Highly developed suite of tools specific to management companies which enable Service Provider communication, approval, tracking & analysis.
Process Support
Core workflow upgrades which integrate features which increase productivity; communication and collaboration.
Reporting Package
Configurable reports are available to meet the specific needs of your business model and processes.
Professional Services & Support
Full service project management teams will aid clients in following a repeatable, consistent process for solution implementation and upgrade.
Support centre is available extended hours to support facilities teams, stores and Service Providers.
A research support team is available to aid in the analysis of business metrics in order to aid in increased efficiencies and cost savings.
Professional Services
A full service implementation of store set up, users, user permissions, services in order to build an effective work flow process within the solution.
Configurable or customizable solutions based on the specific needs of the client such as: integration with APIs, batch processes, exports to third party softwares in order to further increase the efficiencies of the clients’ operations.
Member Packaging
A tiered package that allows for groups of users to be used in a retail / location environment.