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Centah Solutions

Centah Inc. provides end-to-end web-based solutions for clients across North America who compete in the home improvement services marketplace. For the past 15 years, Centah has enabled some of North America’s largest home service retailers maximize efficiencies, minimize administrative and overhead costs, and build brand integrity.

Work Flow & Lead Management Solutions
Call & Contact Center Solutions
Home Services Program Launch Consulting
Work Flow & Lead Management Solutions

Centah’s Work Flow & Lead Management Solutions are designed to capture customer and project-related data throughout the project lifespan. This information is then used to develop analytical reporting that provides visibility into the client’s services business. Gaining visibility to such a data-rich project life cycle offers invaluable opportunities to improve business processes quickly and efficiently.

Call & Contact Center Solutions

Centah’s Call & Contact Center Solutions are a multifaceted approach to dramatically improving the customer experience and overall brand of the client. The entire project life cycle is monitored, managed and tweaked based on key performance indicators of all stakeholders involved. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

Home Services Program Launch Consulting

New to the Home Services industry? If your business is a newcomer to the Home Improvement marketplace, Centah’s Home Services Program Launch Consulting team will work with you to evaluate how your business fits into this marketplace and assess the implications of joining this new revenue channel.

Is this your Business?

  •  Does your business produce or sell an Installed product?
  •  Does your business have an established Dealer Network and/or Buying Network?
  •  Is your company based in North America?
  • Are you looking to expand your sales channels?

Are these your concerns?

  • Costly office administration and overhead expenses
  • Lack of customer communication – unanswered calls, neglected voice mails, etc.
  • Inefficient inventory tracking and production projection
  • Inability to track and monitor new leads
  • Poor closing ratio management and coaching
  • Dependency on external retail stakeholders

Contact Centah Today

If you identify with this business profile and are experiencing these concerns, contact Centah today to discuss your eligibility.