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Welcome to Centah Business Blog!

Here we are sharing years of experience of creating complete solutions for home improvement industry – manufacturers, retailers, dealers, instalers – that will help them to boost their business.

Key topics on this blog: business management software (BMS), customer relationship management (CRM), home improvement business software, home improvement call center, sales process, workflow, installation process, customer feedback, communication, customer complaints, cancellations, business reporting, business intelligence, business consultancy…

Why it’s a Good Idea to Invest in Home Improvement Call Centers?

There are many price-oriented call center solutions on the market you can choose from. But, will they generate more jobs for your company? Companies who are looking for a call center solution have to take into consideration call center expertise…

Are you properly qualifying your leads?

Success is not only about how much money you make, but more importantly about how many opportunities you manage to win from your investment, also known as ROI.

What to Look for in Call Center Reporting?

Customer communication is one of the most important factors of the home improvement business and a lion’s share of it is managed through a call center. This makes call center reports the starting point for business improvement and key documents…

Where should you put your focus in managing your business?

You are eager to take a charge on a market? Let’s finish the first things first. Is your line secured? Are your trenches deep and connected? Logistics set and running? Supplies ready? Reserves ready to come out at the right…

How Centah Can Help in Generating High-Quality Leads

Lead generation process heavily depends on understanding the lead qualifications and lead quality. You can try to experiment by yourself, but it is highly recommendable to let the professionals do the job.

Centah Help & Ticketing System

Think for a moment about all the different ways your network and your clients submit their issues, questions, service requests… and how this widespread information flow affects your business. Customer and network feedback information are “managed” by post, questionnaires, emails,…

Ticketing Management for Clear, Fast, and Efficient Communication

Home Improvement business, like the most business that mainly depend on people, needs fast and direct communication for all stakeholders. There are many available options for business communication management and it is important to understand the nature of your business…

What to do in order to generate better leads?

In an era of digital communications and technology, some of the business rules become quite different. In the past, it was very hard to reach for customers since mass media were inaccessible and too expensive. Because of that, every new…

11 Reasons to Let Us Do the “Software Thing” for Your Business

In order to keep a focus on your company’s core values – high-quality products and services, it is strongly recommended to find an experienced partner company that will help you with  business management strategies and tools in your sales and…