2004 was the Year that Centah Software was first unveiled with the aim of streamlining and simplifying the fulfillment of installation services orders enabling both Trades and Retailers to run the business more effectively. During the same year Centah had also setup an industry first, a specialized call center aimed specifically at the home improvement space with the intent of handling the unique needs of customers looking to renovate, remodel and otherwise enhance their homes.
2005 was an evolutionary year for the Centah’s software solutions, building on the learnings since the launch a year prior many small improvement and enhancements were added based on the feedback gathered from an ever growing user base. One of the key new features was to provide management interface to the system enabling managers to get point-in-time reporting around the performance of their business via an online portal.
In 2006 Centah platform moved into the stores allowing the everyone at the store from an associate on the floor to a store manager in the office to engage with consumers. This initiative and it successful rollout across Canada was an industry disruptive move. Almost overnight stores became a major player in lead generation and helped facilitate a more immediate and customer centric approach to capturing home improvement opportunities.
At the end of 2006 Centah had also crossed the Canadian boundaries and signed its first US client and within 3 short month was deployed across the continental United States.
2007 was a revolutionary year for Centah, which began with a release of a major redesign of the platform. This new release incorporated a fully web-based interface with real-time reporting capabilities and a completely redesigned call center interface designed to streamline call center operations. The mechanism by which customers were qualified was also streamlined, which of the first time allowed synchronization of customer experience between Call Centers, Stores and Web Forms.
Throughout this year Centah’s offering continued to evolve with the addition of a customer service module, which allows systematic tracking of on-the-job issues and ensure their timely resolution.
One could say that 2007 Centah became one of the pioneers of offering Software as a Service, before even the term SaaS was officially coined.
Building on the successes of customer escalation module Centah continued to evolve its offerings in 2008 with the addition of the field dispatch module. This new component allowed not just the trades, but the field managers to participate and play an active role in the process of resolving on-the-job challenges. On the contractor side Centah didn’t sit idle either and in 2008 the employee management module of the system with unveiled. This new component allowed trades to manage their back-office work and equitably distribute incoming jobs between their sales people and install crews.
Incredible effort was put towards making these tools as simple as possible to allow each trade organization manage its back office independently and make effective use of Centah’s automation tools to simplify their day-to-day activities.
In 2009 version 3 of the Centah system was unveiled taking into account the feedback from the ever growing user base. This new release put heavy emphasis on improving user friendliness of the application with a new, dynamic design aimed at simplifying common tasks. Ability to take your data with you from the ever growing number of reports into PDF and Excel was released and the system was expanded with product tracking capabilities.
Leveraging the expertise and learnings in the Home Services space, in 2009 Centah has unveiled its Facilities Maintenance signing Walmart Canada as its first customer within months of release.
In 2010 Centah continued to focus on the needs of both the Trade & the Retail channel, with many enhancements being made to make it ever easier for the Trades & Retailers to work together. One of those key enhancements was the ability to process payment from customers right on the Centah system right from their computer, no longer would trades need to go the store to use their POS system. Based on the great deal of positive feedback from the trades who wanted to use Centah platform for their own business, Centah has unveiled a Trades module.
This module would allow trades to leverage Centah to run their own business side-by-side with the business they do for other retailers. Trades now have one platform that can support all their work in a single place.
2011 was the year Centah had moved beyond the desktop computer and unveiled its first mobile interface, which allowed trades to run their entire business on a smartphone. Every action from getting new orders, to running the reports was now at the finger tips of every Trade no matter where they were. Additionally Centah has also released its REST based API to allow companies with existing tools to more easily integrate and work with the Centah system.
2012 was the year during which Centah had focused on ensuring all manner of Home Services projects can be ran through a single unified platform. This change was in particular tailored towards Centah’s current and future retail partners who often would operate different models of performing home services; such as the outsourced model, partnership programs with retail sales staff and simple installs involving basic installations sold right out of the stores. As part of this change Centah unveiled new capabilities design to track the product being used on the job and facilitate tracking of this product’s fulfillment cycle, which would include delivery, pick-up, etc…
In 2013 Centah interface substantially redesigned to incorporate the latest UI concepts and to further improve the usability of the platform for all users. Part of these changes included the ability to allow users to design their own reports on the basis of per-existing templates.
To enable hands-on management of the system extensive administrative controls were made available to our users enabling most customers to self manage their own instances of Centah system. Work also began on 2nd generation of the Centah’s mobile interface designed to make use of the new capabilities of smartphones and especially tablets.
Centah Inc. is a Global SaaS (Software As A Service) company that provides unique solutions and strategies to participants in the Home Services industry. With Centah’s solutions, you will achieve Real Time Visibility into your services business, increase your brand presence, and grow your market share, all the while helping you to control your operation costs.